Frequently Asked Questions at HiSOI

HiSOI partners with a wide range of insurance providers including AlohaCare, HMSA (PPO, HMO, Quest, Akamai Advantage), Kaiser Permanente Added Choice, Medicare, Ohana/Wellcare Medicare, VA, Work Comp, No Fault, UHC, UHA, and HMAA. We are continually expanding our network.

If you do not see your provider listed or have specific questions about your coverage, please contact us directly via phone or email, and we will assist you in verifying your insurance.

After completing the new patient application form on our website, you will be contacted to schedule your appointment. If you require telemedicine services, these can be arranged post-application.

Yes, you are welcome to call our office to schedule an appointment. Our team is ready to assist you over the phone if you prefer a more personal interaction or need assistance with the appointment process. Please call us at (808) 731-5544 during our office hours.

Patients without email access can complete their necessary paperwork at our office during their scheduled visit.

The need for a referral depends on your specific insurance plan. We discuss this with patients prior to the first appointment and coordinate with primary care providers to obtain necessary referrals.

Serving as the primary HiSOI clinic, the Hilo location at 276 Waianuenue Ave, Hilo, HI 96720, holds clinics 2-3 times a week, providing a comprehensive range of orthopedic services to East Hawaii.

The Kona clinic operates at 75-5870 Walua Rd, Kailua-Kona, HI, serving the community once a month with potential increases based on demand. This location shares facilities with Hawaii Family Physicians to better serve the Kona area.

The Oʻahu clinic is located at 1441 Kapiolani Blvd, Suite 2020, Honolulu, HI 96814. Clinics are held once to twice a month, offering specialized orthopedic consultations and treatments.

Clinical consultations are primarily held at our dedicated clinic locations on Oʻahu and the Big Island. However, surgical procedures are performed at specialized facilities equipped for surgery. It’s important to note that consultations and procedures do not take place at the same locations. Please ensure you confirm the correct location for your appointments.

Surgeries are performed at designated surgical facilities, separate from our clinic locations. These include Honolulu Sports & Spine Surgery Center and Kuakini Medical Center on Oʻahu, as well as Hilo Benioff Medical Center and other accredited facilities on the Big Island. Detailed addresses and directions are provided during your pre-surgical consultation to ensure you arrive at the correct location for your procedure.

We provide detailed recovery instructions, schedule follow-up appointments, and, if necessary, refer patients to physical therapists to ensure optimal recovery.

HiSOI is committed to ensuring excellent patient outcomes through comprehensive educational support. Our patient education page features a variety of videos that cover the range of procedures offered, including specific post-operative exercises.

Additionally, our detailed patient procedure page includes documents with post-operative instructions to aid in recovery. These resources demonstrate HiSOI’s dedication to patient care and education, helping patients achieve the best possible recovery results.

Cold water therapy is a critical component of post-operative care, significantly aiding in reducing swelling and pain, and enhancing recovery. HiSOI provides cold water therapy machines, which are available for purchase at our clinics. These machines help maintain low temperatures around surgical sites, thus minimizing inflammation and speeding up the healing process. For more detailed information on how to use these machines effectively and their benefits, please visit our dedicated resource page.